Description of the Service: Request assistance from an IT team to fix a problem with a computer or other IT equipment. The IT team will use the information in the request to troubleshoot the problem and determine the best course of action. If the problem can be fixed remotely, the IT team will do so. If the problem requires on-site assistance, the IT team will schedule a time to visit the location of the computer or equipment.
| Office or Divisions: | City Information and Communications Technology Office | ||||
| Classification: | Simple | ||||
| Type of Transactions: | G2G – Government to Government | ||||
| Who may avail: | City Offices of LGU Ilagan | ||||
| CHEKCLIST OF REQUIREMENT/S | WHERE TO SECURE | ||||
| Request Letter for IT Repair Materials Needed as per Assessment | Requesting DepartmentLocal Market | ||||
| CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Submit requirements to the office of the City Information and Communications Technology Officer Purchase of requirements needed for repair Sign the Service Report Form | Preliminary Assessment, Diagnose and estimate materials needed Approval of request Repair IT Equipment Keep the service report form, this served as a basis of work accomplishment. | No fees to be collected | 5 minutes 2 hours 3 minutes | Marius Benneth H. Madamba AA IV Noel C. Ramiro City ICT Officer Marius Benneth H. Madamba AA IV Marius Benneth H. Madamba AA IV | |
| TOTAL: | 2 hrs / 8 mins | ||||
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