AGENCY PROFILE
I. Mandate: The City Government of Ilagan, pursuant to its mandate under the Local Government Code of 1991 and Republic Act 10169 shall maintain a functional local government organization working towards an efficient and effective delivery of services and provide accessible, fast and dependable local governance.
II. Vision: “City of Ilagan, The Corn Capital of the Philippines, with empowered and secured citizenry living in an ecologically balanced environment, and fully developed structures propelled by vibrant economy, governed by honest, dedicated, committed and transparent leadership towards a nationally and globally competitive City.”
III. Mission: To operate and sustain an autonomous Local Government with responsive and accountable public servants, self-reliant, capable of planning and execution of fiscal and administrative development, at the forefront in the realization of the vision of development-thus contribute to the attainment of national goals.
IV. Service Pledge: We, the officials and employees of the City Government of Ilagan, swear to deliver efficient services immediately to the people and act with zeal towards the attainment of the City Vision of development. This virtual citizen's charter is available online; hence, signatures are not presented here for security reasons.
| How to send a feedback | To facilitate proper evaluation of your feedback, kindly click the link below to submit your concerns to the appropriate authority. The link will redirect you to a Google Form for submission. Click here |
| How feedback are processed | All feedback submitted via the Google Form shall be reviewed daily after office hours by the assigned Public Assistance & Complaints Desk Officer. Feedback requiring action or response shall be endorsed to the concerned office, which shall provide a reply within three (3) days from receipt. The response shall then be relayed to the concerned citizen using the contact information provided. For inquiries and follow-ups, clients may contact (078) 624-0242. |
| How to file a complaint | Complaints may be filed via telephone. Please be ready to provide the following details: the name of the person being complained about, a clear description of the incident, and any supporting evidence. You may also send your complaint via email at lguilagan@yahoo.com |
| How complaints are processed | All complaints received are reviewed daily by the PACD Officer on duty. Upon evaluation, the PACD Officer initiates an investigation and forwards the complaint to the concerned office for appropriate explanation. After the investigation, a report is prepared and submitted to the Head of Agency for proper action. The PACD Officer shall then provide feedback to the client regarding the status and outcome of the complaint. For inquiries and follow-ups, clients may contact (078) 624-0242. |
| Contact Information of the City Government of Ilagan | City Mayor’s Office : (078) 624-1674 City Administrator’s Office : (078) 624-2233 CHRMO : (078) 624-0242. |
Send feedback on government services, whether positive or negative, through the following official channels:
ARTA HOTLINE
- 1-ARTA (1-2782)
- 8888
- complaints@arta.gov.ph
- https://arta.gov.ph
PRESIDENTIAL COMPLAINT CENTER
- +63(2)-8736-8645
- +63(2)-8736-8603
- +63(2)-8736-8629
- +63(2)-8736-8621
- pcc@malacanang.gov.ph
- via facsimile thru Telefax no. +63(2)-8736-8621
- Bahay Ungnayan, J.P. Laurel Street, Malacañang, Manila
CSC CONTACT CENTER NG BAYAN
- 0908 881 6565
- email.contactcenterngbayan.gov.ph
- https://contactcenterngbayan.gov.ph/
- https://facebook.com/civilservicegovph/
- 1-6565 (via PLDT and Smart)
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- City Accountant's Office
- City Administrator's Office
- City Agriculturist Office
- City Architect's Office
- City Assessor's Office
- City Budget Office
- City Business Permit & Licensing Office
- City Civil Registrar's Office
- City Cooperatives Office
- City Disaster Risk Reduction & Management Office
- City Engineer's Office
- City Environment & Natural Resources Office
- City General Services Office
- City Health Office 1
- City Health Office 2
- City Human Resources Management Office
- City Information & Communication Technology Office
- City Information & Community Relations Office
- City Legal Office
- City Mayor's Office
- City of Ilagan Medical Center
- City Planning & Development Office
- City Population Office
- City Public Employment Services Office
- City Public Order & Safety Management Office
- City Social Welfare & Development Office
- City Tourism Office
- City Treasurer's Office
- City Veterinarian's Office
- Local Economic Development & Investment Promotion Office
- Person with Disability Affairs Office
- San Antonio City of Ilagan Hospital
- Sangguniang Panlungsod Office
CITY OFFICE SERVICES CHART
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